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EXCHANGE, RETURN AND REFUND POLICY


(a) General.
All sales made through the Website are subject to GLWIZ’ exchange, return and refund policy as stated herein.

(b) Damaged packaging and Defective Upon Receipt GL Box Products.
If You receive a Product in damaged packaging, You must report it to GLWIZ immediately and return the unopened package to GLWIZ by first calling GLWIZ to get a Return Material Authorization (RMA) number and shipping the Product in accordance with this Section 5. GLWIZ will take care of the shipping costs of the unopened package (and thus unused Product) so long as the package is returned by the same courier as the original shipment. Upon inspection of the damaged packaging, a new Product will be sent to You. This same procedure will be followed in the event that your Product does not function properly upon receipt. Please note that You must notify GLWIZ of all intended returns within seven (7) days of your receipt of the damaged packaging or defective Product. Please see also the limited warranty set forth in Section 5(i).

(c) 30 Day Refund Policy for the GLBox.
Any purchase of a Product qualifies for a 30 day refund from the date of First Use (as determined by GLWIZ’s internal monitoring system) so long as the total hours of viewing time as determined by GLWIZ’s internal monitoring system (hereinafter “Viewing Time”) does not exceed 20 hours. If You are not satisfied with the Product within thirty (30) days of the date of First Use, You can call customer service for a return authorization (RMA) number. You will be responsible for return shipping costs. Once the Product is received, You will get a full refund for the Product, less a thirty dollar ($30) restocking fee if Viewing Time does not exceed 20 hours. If the Viewing Time is over 20 hours GLWIZ has the right to deduct a $30 restocking fee plus one full month subscription of twenty dollars ($20) for a total deduction of fifty dollars ($50). The box must be in reasonable condition with original packaging and accessories. GLWIZ may reasonably charge for missing items or damage by reducing the amount of the refund. The cost of any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error will be deducted from the price paid for the Product at fair value of the cost of that item. You can expect a refund in the same form of payment originally used for purchase within fifteen (15) business days of GLWIZ’s receipt of your return. Note, however, that refunds may show up on your credit card up to ten (10) business days after GLWIZ initiates the refund.

(d) Returns of the GLBox after 30 Days .
If the Product is returned more than thirty (30) days after the date of First Use, GLWIZ has the right to deduct, from the initial price of the GLBox, a total of thirty dollars ($30) for a one-time restocking fee plus two full months subscription of forty dollars ($40) for a total deduction of seventy dollars ($70).

(e) Returns after 60 Days .
If the Product is returned more than sixty (60) days after First Use, GLWIZ has the right to deduct thirty dollars ($30) for a one-time restocking fee plus three full months subscription of sixty dollars ($60) for a total deduction of ninety dollars ($90). By way of example:
GLBox Returned within 31 to 60 days = $30 restocking fee + $40 subscription = $70 deducted from purchase price
GLBox Returned within 61 to 90 days = $30 restocking fee + $60 subscription = $90 deducted from purchase price
No refunds will be accepted after 90 days from date of First Use.

(f) Condition of GLBox Return.
If you wish to return the Product for any reason pursuant to the refund policies set forth above, the Product must be in perfect condition. All returns must be in their original packaging. If the Product has a manufacture default, it can be exchanged within the first thirty (30) days of the First Use date subject to the terms and conditions set forth in Section 5(j). You will be responsible for the cost of shipping the Product to GLWIZ, and GLWIZ will ship the replacement back to you at our cost.

(g) Accessories Return.
Accessories may be returned within 30 days from date of purchase for a full refund. GLWIZ does not refund any accessories after 30 days. Equipment must be in original condition and in re-saleable condition. Packages must be returned in their original packaging, with any warranty cards, manuals or any other documentation that originally came with the item. GLWIZ cannot accept returns that are not in original packaging. Items missing pieces or damaged through negligence or misuse are not returnable.

(h) Need for RMA.
All returns and exchanges of the GLBox must be authorized by the GLWiZ support desk where a return authorization (RMA) number will be issued for the return. No returns or exchanges will be accepted without an RMA number. Please note that in the event of a return or exchange, the cost associated with the hardware portion of your product will be thirty-nine dollars ($39.00). The rest of the cost is attributed to the software portion and your service fees. Please note, however, that the licensed software is specific to each GLBox and cannot be transferred between boxes.

(i) Limited Warranty .
The GLBox has a one year manufacturing warranty, starting from the date of First Use as defined above in Section 5(c). In case of a needed repair or exchange after thirty (30) days and up to one year after First Use, all shipping costs must be paid by the consumer, subject to the RMA requirements set forth in Section 5(h).

(j) Exchange or Upgrade of GLBox.
You may choose to either have your defective GLBox replaced with the same type of box or have it upgraded to a higher model. The following applies to returns and exchanges of GLBoxes within the warranty period:

A. Repair/replacement of a defective box with a refurbished box of the same make and model.
i. GLWIZ will send the refurbished box to You at GLWIZ’s expense, and request that You return the defective box to GLWIZ in the same packaging.
ii. You will be responsible for the return shipment.
iii. The refurbished box will continue with the same warranty period based on the first usage date of the original box.
iv. The warranty period does not start over when a refurbished box is registered and sent back to You.

B. Upgrade from a defective Lower Model GLBox to a refurbished Higher Model GLBox.
i. GLWIZ will replace the defective lower model GLBox with a refurbished higher model GLBox at the cost of the difference in price between the two boxes.
ii. GLWIZ will send the refurbished higher model GLBox to You at GLWIZ’s expense and request that You return the defective lower model GLBox to GLWIZ in the same packaging.
iii. You will be responsible for the return shipment.
iv. The refurbished higher model GLBox box will continue the same warranty period based on the first usage date of the original box.
v. The warranty period does not start over when a refurbished box is registered and sent back to You.

C. Upgrade from a defective Lower Model GLBox to a new Higher Model GLBox.
i. You have to follow through with the return policy set forth in Sections 5(f), (g), (h) and (i), and GLWIZ will apply the credit, if any, as calculated pursuant to Sections 5(c), (d), and (e) hereof, towards a new higher model GLBox
ii. GLWIZ will ship the new higher model GLBox to the user at GLWIZ’s expense and once the new box is received, You will send the defective lower model GLBox back to GLWIZ in the same packaging.
iii. You will be responsible for the return shipment.
iv. GLWIZ will monitor the delivery of the new box to ensure that the defective lower model GLBox is blocked and returned to GLWIZ promptly once the higher model GLBox has been received.
v. This transaction is considered a new purchase and the warranty period will start anew

(k) Upgrade of a Functioning Lower Model GLBox to a Higher Model GLBox.
Should you wish to upgrade your GLBox from a lower model to a higher model at any time, the following procedures will apply:

i. You will have to follow with the return policy set forth in Sections 5(f), (g), (h) and (i), and GLWIZ will apply the credit, if any, as calculated pursuant to Sections 5(c), (d), and (e) hereof, to your account towards a new higher model GLBox.
ii. GLWIZ will ship the new higher model GLBox to You at your expense and once You received the new box, You must use the same packaging to ship the lower model GLBox back to us. You will be responsible for the return shipment.
iii. GLWIZ will monitor the delivery of the new box to ensure that the lower model GLBox is blocked and returned to GLWIZ promptly once the higher model GLBox has been received.
iv. GLWIZ will give You a 10 day grace period to continue using your lower model GLBox until the arrival of the higher model GLBox.
v. During this 10 day grace period, once the higher model GLBox is activated, the lower model GLBox will be blocked.
vi. This transaction is considered as a new purchase and the warranty period will start anew.

(l) Cancellation of GLBox-Viewing Subscriptions.
You may cancel your subscription at any time by providing written notice via email at info@glwiz.com or by calling from Canada & USA 1-800-236-2026, from Rest of the World +1.905.762.5037. If You wish to cancel your GLBox-viewing subscription, a refund will be issued for full unused months only.

(m) Cancellation of Web-Viewing/Smart TV Subscriptions.
The subscription for web or smart TV viewing will be charged on a monthly, six months or yearly basis. You may cancel your subscription at any time by providing written notice via email at info@glwiz.com or by calling from Canada & USA 1-800-236-2026, from Rest of the World +1.905.762.5037. All cancellation notices will take effect as of the end of the then current billing period; a cancellation notice cannot be accepted for a billing cycle that has already begun.