Account setup & payments

How do I set up an account ?

Setting up an account with GLWiZ is very easy, you can do this in three simple steps .
1. Select your channels or package of choice from the Channels page in the menu and click on order now
2. Select your option of laptop/desktop viewing or TV viewing and click on submit
3. Complete the subscription and shopping pages

How do I renew my account/subscription?

Your account will be renewed automatically each month based on your package.

What are your payment terms?

We accept the following credit cards, Visa, Master Card and American Express.

How do I know my computer is configured for this service?

GLWiZ works on Internet Explorer 6 and higher and on windows XP. It may work on some of the other configurations and browsers but some of the features may be limited or unavailable. We do provide a Speed Test upon selection of package options in order for you to test your system.

- Operating System : Microsoft Windows XP
- Web browser : IE 6 and higher
- Media player : Windows media player 9 or higher
- RAM : 256 MB or higher
- Processor : At least 500 MHZ Intel / Celeron or AMD

Recommended profile:

How do I update my credit card information?

Please contact our customer care department to make any changes to your account.

Subscriptions:

How do I add more channels to my package?

You can login to your account and select additional packages to your subscription. The new package will be billed independently of your existing channel subscription.

How do I cancel my subscription to GLWiZ?

You can send a cancellation request to our customer support at anytime.

If I cancel my service and want to renew my account once again, can I use my prior account information?

Please contact our customer support team and a representative will be happy to assist you.

Password:

What should I do if I forgot my password?

In case you forget your password click on the "forgot password" link below the login window. We will send your password to the email address you provided in your subscription.

How do I change my password?

You can contact our customer support team and a representative will be happy to assist you.

Support:

How do I contact the GLWiZ customer support by email?

You can contact our support system by filling our online form on www.glwiz.com under the "contact us" link.

How do I contact GLWiZ customer support system by phone?

You can contact our customer support team by calling at 1-866-236-2026

How can I connect the GLWiZ setup box to my Television?

To connect the setup box to your TV please refer to the detailed manual that came with your package.

Do you offer support in my language?

Presently we offer support in the following languages: English, French, Spanish, Farsi, Cantonese, Mandarin plus many more.

What do I do if my problem is not listed in the FAQs?

You can email us by completing the contact us form online or call our customer support team.